Refund Policy

At Rich's Custom Toyz, we are committed to ensuring the satisfaction of our customers. Our refund policy is designed to be transparent and fair, keeping your best interests in mind. Below are the details of our refund policy:

30-Day Return Window

  • Time Frame: You have 30 days from the date of receipt to initiate a return.
  • Condition of Item: To be eligible for a return, the item must be in the same condition that you received it. It must also be in the original packaging.
  • Proof of Purchase: Please provide a receipt or proof of purchase.

Free Return Shipping

  • Coverage Area: We offer free return shipping within the continental United States.
  • Return Process: Contact us at to initiate the return process. We will provide you with a return shipping label.

15% Restocking Fee

  • Purpose: A restocking fee of 15% will be applied to all returns. This fee covers the cost of shipping materials and helps to recoup some of the losses incurred from shipping the item both ways.
  • Calculation: The restocking fee will be calculated based on the original purchase price of the item.

Refund Process

  • Inspection: Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
  • Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exceptions / Non-returnable Items

  • Custom Orders: Due to the nature of our product, certain custom orders may not be returnable. Please contact us if you have questions or concerns about your specific item.

Contact Us

For more information about our refund policy, or if you have questions, please contact us at